Frequently Asked Questions
What is the delivery time for my order?
At Salvero Boutique, we work with a carefully optimized fulfillment process that allows us to offer premium fashion at competitive prices.
Orders are processed within 1–3 business days (Monday–Friday).
After processing, delivery typically takes 4–7 business days.
Estimated total delivery time: 5–10 business days from the date your order is placed.
Please note that during peak seasons, promotions, or holidays, delivery times may be slightly extended.
I haven’t received my order. What should I do?
If your estimated delivery window has passed, please don’t worry — we’re here to help.
First, check your tracking link provided in your shipping confirmation email.
If you still need assistance, contact us at:
Include your full name and order number, and our support team will investigate promptly.
How do I return an item?
We offer a 30-day return policy from the date your order is delivered.
To start a return:
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Email us at info@salvero-boutique.com
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Include your full name and order number
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Let us know the reason for your return
Our team will provide return instructions and the return address once your request is reviewed.
What are the return conditions?
To be eligible for a return:
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The item must be unworn and unused
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All original tags must still be attached
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The item must be in its original packaging
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The return request must be made within 30 days of delivery
Items that do not meet these conditions may not qualify for a refund.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as Salvero Boutique is not responsible for lost return packages.
When will I receive my refund?
Once your return has been received and inspected, refunds will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
What payment methods do you accept?
We accept secure payments through major credit and debit cards, as well as other trusted payment providers available at checkout.
All transactions are processed through encrypted and secure payment systems to ensure your information is fully protected.
I didn’t receive an order confirmation email.
Please check your spam or junk folder first.
If you still cannot find it, contact us at info@salvero-boutique.com with your full name and the email address used at checkout. We’ll resend your confirmation promptly.
Can I cancel my order?
Orders may be canceled within 12 hours of placement.
After this period, orders may already be processed and cannot be canceled.
To request a cancellation, email us at:
Include your full name and order number.